whenever you Speak to copyright, be prepared to share information that can help them realize what’s going on, like your account information, transaction IDs, and any error messages.
give the e-mail tackle connected to your copyright account. this may support copyright assist confirm that you're the proprietor in the account.
They will not entertain difficulties other than suspicious account action. For other challenges, you may possibly post a ticket on copyright’s aid Center or ping them on Twitter.
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Like other copyright exchanges, copyright is struggling to satisfy a sudden surge in assist requests as their userbase has grown exponentially lately. to the quickest customer service via email, copyright suggests that customers:
You’ll be directed into a form in which you’ll offer your identify, the email related to your copyright account, and also a information describing your challenge on the guidance workforce: pick out suitable possibilities within the website 3 dropdown menus, which include “I want aid signing into my account.”
You’ll be requested to confirm your identification by executing certainly one of the next: If you contact copyright by telephone, you’ll receive a 7-digit a person-time passcode at the e-mail affiliated with your account. make use of your mobile phone’s keypad to enter this passcode when prompted.
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